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Posts tagged with: customer service

This is the tenth article in a series about powering your small business through 12 areas of internal management. Way back in the 60s, the term soft skills became widely used in organizations. These are the skills that are less...
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This is the ninth article in a series about powering your small business through 12 areas of internal management. One of life’s most important lessons is learning to walk a mile in someone else’s shoes. It’s all about learning to...
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